Customer care

POLICIES

Clear guidance for shopping, booking, and connecting with Mystic Mermaid Mami.

Last updated September 12, 2026

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Your information

Privacy

Information you voluntarily provide through the contact form, email, Shopify, or Etsy is used only to respond to your inquiry, fulfill your purchase, deliver your offering, or provide customer support. Contact-form details are transmitted through Resend to the business inbox. Payment details are processed by the platform used at checkout; Mystic Mermaid Mami does not directly store complete card information on this website.

External services have their own privacy practices. Please review the privacy information shown by Shopify, Etsy, Resend, and other linked platforms when using them.

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Using this space

Terms

By purchasing or booking, you agree to provide accurate contact and delivery information and to review the description, timing, and instructions shown for your selected offering. Spiritual products, readings, and educational content are offered for personal reflection and are not substitutes for medical, legal, mental-health, or financial care.

All original writing, artwork, branding, recordings, and digital materials remain the intellectual property of their respective owner and may not be copied, resold, or redistributed without written permission.

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Physical offerings

Shipping & Delivery

Current processing estimates, delivery options, and any applicable shipping charges appear on the product page or during checkout and become part of the order terms. Please confirm that your mailing address and email are correct before submitting an order.

Carrier estimates can change after a package leaves the Shoppe. If an order appears delayed, use the Shoppe & Order Support form with your order number so the available tracking information can be reviewed. Please allow 2–3 business days for a response.

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Purchase care

Refunds

Refund eligibility follows the policy displayed at the point of purchase on Shopify or Etsy. Because many offerings are handmade, personalized, digital, or service-based, some purchases may be non-returnable once preparation, access, or delivery has begun.

If a physical item arrives damaged or an incorrect item is received, use the Shoppe & Order Support form promptly with the order number, a description, and clear photos of the package and item so the concern can be reviewed.

Questions about an order or policy?

Contact Mystic Mermaid Mami